Close this search box.

Addressing Digital Accessibility: How Australia Can Become a More Digitally Inclusive Nation

Addressing Digital Accessibility: How Australia Can Become a More Digitally Inclusive Nation

In today’s technology-driven world, digital accessibility has emerged as a crucial aspect of inclusivity. As the CEO of, a leader in e-commerce for disability and aged care, I am acutely aware of the significant impact that digital accessibility has on millions of people worldwide, particularly the 4.4 million Australians living with disabilities. It’s imperative that as a nation, Australia not only acknowledges the importance but also the urgency of enhancing digital accessibility.

The Importance of Global Accessibility

Accessibility is a fundamental right that benefits everyone. It reflects core Australian values of inclusivity and equality and should be a guiding principle in both physical and digital spaces. While addressing physical barriers remains essential, we must also focus on eliminating digital barriers that often go unnoticed yet critically hinder the ability for many to partake fully in society. 

For instance, individuals with vision impairments may rely on braille displays, screen magnifiers, or screen readers. Those with motor difficulties might use specialized hardware or software to navigate the web. With over one billion people globally living with disabilities, it’s crucial to actively ensure our digital spaces are inclusive, particularly when these spaces are designed to assist people with disabilities. A website with low colour contrast, for example, may be unreadable for someone with vision impairment, thereby missing its target audience.

WCAG: The Gold Standard for Website Accessibility

The Web Content Accessibility Guidelines (WCAG), published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), serve as a benchmark for web accessibility. An automated accessibility evaluation by WebAIM of one million website home pages in 2024 revealed an alarming increase in accessibility errors, with an average of 56.8 errors per page. This highlights not only widespread ignorance of the significance of these issues but also a concerning disregard for their impact.

Common Accessibility Issues and How to Address Them

1. Provide Text Alternatives: All non-text content should have alternative text to aid users with screen readers.

2. Make Navigation Keyboard-Friendly: Ensure that websites are navigable through keyboard-only inputs, facilitating access for users with motor disabilities.

3. Offer Sufficient Contrast: Implement high contrast between text and background colours to improve readability.

4. Make Videos and Multimedia Accessible: Provide closed captions and transcripts for all multimedia content.

5. Ensure Content is Clear and Predictable: Use clear language and predictable web page operations.

By focusing on these elements, developers can make significant strides in enhancing website accessibility, ensuring a more inclusive digital space where everyone can interact with content effectively.

Digital Literacy as a Barrier to Accessibility

Beyond web accessibility, digital literacy significantly influences how inclusive our digital world can be. Older adults and those with disabilities often struggle to navigate digital platforms, a challenge exacerbated by socio-economic factors and geographical barriers.

Digital Inclusion Gaps

1. Older Australians: Data shows that individuals aged 65 and over are less likely to use the internet, highlighting a digital divide based on age.

2. Lower Socioeconomic Status: Households with lower income levels often have less internet access, impacting educational and employment opportunities.

3. Rural and Remote Communities: These areas face lower-quality internet service and limited access to digital education, affecting individual capabilities and business prosperity.

4. First Nations Peoples: There are ongoing initiatives to improve digital access and create culturally appropriate content for Aboriginal and Torres Strait Islander peoples.

The Importance of Education and Skills Development

To bridge these digital divides, Australia must adopt targeted policies and programs that address the diverse challenges faced by various demographics. By improving affordability, access, and digital skills, particularly for vulnerable and underrepresented groups, we can foster a more digitally inclusive society.

Embracing Universal Design Principles

Universal Design Principles, relevant to both physical and digital spaces, offer an effective strategy for enhancing accessibility. This approach ensures that environments and digital platforms are usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.

1. Inclusivity at the Core: Universal Design accounts for the full spectrum of human diversity, ensuring accessibility for all.

2. Economic Efficiency: It is more cost-effective to design for accessibility from the outset rather than retrofitting later.

3. Enhanced User Experience: Universal Design often results in improvements that benefit all users.

4. Social Inclusion: By creating welcoming and accessible spaces, we foster a sense of participation and belonging.

5. Adaptability to Emerging Technologies: These principles encourage adaptability, allowing platforms to evolve with technological advancements.

By prioritising Universal Design, organizations can make a significant and lasting impact on accessibility, ensuring equitable access for all individuals, regardless of age, disability, or language proficiency. This approach aligns with broader societal goals of inclusivity and equality.

In conclusion, enhancing digital accessibility is not only a legal and ethical obligation but also a fundamental step towards a more inclusive and equitable society. By addressing both web accessibility and digital literacy barriers, and embracing Universal Design principles, Australia can lead the way in creating a digital landscape that benefits everyone.

About Kerry
Kerry Kingham

Kerry Kingham is a transformative leader, speaker and communicator, her expertise transcends industries to shape the teams of tomorrow. Offering authentic connection and strategic guidance, Kerry empowers others through inclusion and inspiring leadership.

Contact Kerry